Wednesday, April 20, 2011

An hour of my life, I will never get back

An hour of my life, I will never get back. Otherwise known as I would sell my soul for a customer service person who speaks English.

For my job today, (yes I have a job) I was supposed to download and install Microsoft security updates on our computers. Why do I have to do this you ask, when you know at home you get to click the little button that looks like a shield and it does everything automatically for you. Well here we have what is called a closed network, meaning no public Internet access. So I have to go to the Microsoft website, and down load the patches then place them on the server and push them out to all the computers.

Normally this is pretty easy...Not today...I say since I have been on the phone with Microsoft for over 45 min (yes I am typing this at work, but its either type this or lose what is left of my mind). I had 13 patches to download, I got the first 10 very quickly and then WHAMO....The other 3 patches I need are not on the download page, so stupid me decided that I should call Microsoft...Yes I know there are people out there slapping the table and asking what the hell was i thinking.

Call me crazy, I figured that since Microsoft released the security bulletins, that they would have the patches...UGH...

So I dial in, and listen to the options and select the one about security updates and then wait...When someone finally answers the phone, I get an overseas call center, where they take my information and tell me that I have the wrong call center and they will connect me to the proper one, and give me the 14 digit case number they have assigned me which they rattle off in about 2 seconds so I make them repeat it 3 times to make sure I have it correct.

This quickly leads to the next four people that I am routed and rerouted to, all of whom want my case number and for me to repeat all of my personal information again so they can confirm who I am...Are you kidding who else would be crazy enough to go through all this....

I have to repeat my story several times over as they insist that I am having download issues, and or the patches are already on my machine and they will show me where to find them...

45 mins in I am transferred again, and this time I get someone who is at least capable of listening..Although I did have to go over everything twice, as she was very confused with what her co-workers had typed into my case file...She puts me on hold for about 15 minutes and says that she can not find the patches either, and that there is nothing she can do....OMG

Soooooo now I have been on hold for well over an hour...and I just have one question....



  1. After 1 1/2 hours, someone came back on the line and told me that I could not download those patches manually. Meaning I can not get them at all...Oh look is lunch time, I think I will go get a drink...What the hell its 5 oclock somewhere

  2. I have a Mac and I also have Verizon. Before Verizon had the iPhone, I had a CrapBerry. Long story short, I was on the phone with one of their Mac experts (who was in reality a moron) when I asked him if he ever looked at where his customers call from. I asked him to see where I was. He said, "You're in Buffalo." I said, "Right. And you're in Hamilton (Ontario, Canada) right?" He said he was and I asked if it was then reasonable to assume that I could climb in my car, grab my passport and be kicking his ass within about 90 minutes. He paused a moment and said, "That sounds about right."